Help & Support
Locked out, something not working, or a question about something you bought? Send us a message — a real person reads every one, and we reply by email.
Other ways to reach us
General help
Account access, your storefront, products, AI credits, billing, or anything not working the way it should.
support@pluff.socialPrivacy questions
Access, correction, or deletion of your personal information, or anything about how your data is handled.
privacy@pluff.socialLegal notices
Copyright or trademark reports, subpoenas, and other formal legal correspondence.
legal@pluff.socialRefunds and disputes
Bought something from a creator? Contact the creator first — each creator sets and handles their own refund policy for what they sell. Replying to your receipt email reaches them directly.
If you can't reach the creator, or the charge looks wrong, send us a message above (or email support@pluff.social) with the email you used at checkout and the product you bought. Card disputes are handled through Stripe; the creator receives and answers them, as described in the Terms of Service.
Creator plan refunds are covered by the Terms — AI credits from a failed build are refunded automatically, every time.